Terms of Use

Last updated: 3 April 2025

These Terms and Conditions (“Agreement”) govern the use of the European Compliance Suite platform and services (“Services”), provided by [Your Company Legal Name], with registered office at [Address] (“Provider”, “we”, “us”, or “our”).

By using our Services, you (“Customer”, “you”, or “your”) agree to be bound by this Agreement. If you are entering into this Agreement on behalf of an organization, you represent and warrant that you have the authority to bind that organization.

1. Services

1.1 Scope

European Compliance Suite provides cloud-based software for consent-first documentation, AI-assisted summarisation, audit-ready records, redaction, and secure storage in accordance with EU data residency requirements.

1.2 Availability

We will make commercially reasonable efforts to ensure availability of the Services, excluding planned maintenance and force majeure events.

1.3 Service Levels

Availability and performance may be further defined in a separate Service Level Agreement (SLA).

2. Accounts and Access

2.1 Registration

To access the Services, users must register an account and provide accurate, complete, and up-to-date information.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

2.3 Acceptable Use

You agree not to misuse the Services, including but not limited to attempting unauthorized access, interfering with system integrity, or uploading unlawful content.

3. Customer Responsibilities

3.1 Lawful Use

You agree to use the Services in compliance with all applicable laws and regulations, including the GDPR, EU AI Act, and any sector-specific rules.

3.2 Data Accuracy and Legality

You are responsible for the legality and accuracy of the data you process using our Services, including obtaining any necessary consents from data subjects.

3.3 AI Usage and Oversight

AI-powered features such as summarization or evaluation must be activated by the Customer, and human oversight must be maintained as required under the EU AI Act.

4. Data Protection and Security

4.1 Data Processing

We act as a data processor on behalf of the Customer. Our data processing practices are governed by our Data Processing Agreement, which forms an integral part of these Terms.

4.2 Data Residency

All data is hosted within the European Union, and we do not transfer data outside the EU without prior consent and legal safeguards.

4.3 Security Measures

We implement appropriate technical and organizational measures, including encryption, access controls, and immutable audit logs, to protect your data.

5. Intellectual Property

5.1 Our Rights

We retain all intellectual property rights to the Services, including software, documentation, and AI components, except for Customer Data.

5.2 Customer Data

You retain all rights to data uploaded or generated through the Services. You grant us a limited license to process and store this data for the sole purpose of delivering the Services.

6. Pricing and Payment

6.1 Fees

Fees are specified in your commercial agreement or order form. Unless otherwise agreed, fees are invoiced monthly and payable within 30 days.

6.2 Taxes

All fees are exclusive of VAT or other applicable taxes, which shall be added as required by law.

6.3 Non-payment

We reserve the right to suspend Services in the event of non-payment following notice and a reasonable cure period.

7. Term and Termination

7.1 Term

This Agreement begins on the date of account activation or contract signature and continues until terminated.

7.2 Termination by Customer

You may terminate at any time with 30 days’ written notice, subject to any minimum term agreed in your commercial contract.

7.3 Termination by Provider

We may terminate for breach of these Terms or failure to pay, following written notice and a 14-day remedy period.

7.4 Data Handling Upon Termination

Upon termination, we will retain data for up to 30 days (unless otherwise agreed) to allow export. After this period, data will be deleted in accordance with our retention policy.

8. Warranties and Disclaimers

8.1 Warranty

We warrant that the Services will perform materially as described in our documentation. We do not warrant uninterrupted or error-free operation.

8.2 Disclaimer

Except as expressly stated, the Services are provided “as is”. To the maximum extent permitted by law, we disclaim all other warranties, including implied warranties of merchantability or fitness for a particular purpose.

9. Liability

9.1 Limitation

Our liability is limited to the total amount paid by you in the 12 months preceding the claim.

9.2 Exclusion

We are not liable for indirect, incidental, or consequential damages, including lost profits or data loss, except in cases of gross negligence or willful misconduct.

10. Changes to These Terms

We may update these Terms from time to time. We will provide advance notice of material changes and give you the opportunity to review and accept updated terms before continuing to use the Services.

11. Governing Law and Jurisdiction

This Agreement is governed by the laws of the United Kingdom. Disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.